Request For Proposal Uganda Call Centre
Tiko · Uganda · Apply by November 17, 2026
About this role
Tiko is a global non-profit that motivates young people to make positive choices using innovative tech, real-time data, and behavioural insights. Through our digital platform, Tiko, and our local ecosystem of partners, we connect Tiko members to existing local service providers to meet their health and wellness needs. As part of this ecosystem, Tiko works with Community-Based Organisations (CBOs) to manage a network of mobilisers, also known as Tiko Pros, who engage with youth in their communities, inform them about Tiko, enrol them to the Tiko platform, refer them for sexual and reproductive (SRH) and HIV-related services at participating public and private clinics and pharmacies. Mobilisers are also expected to follow up with adolescents to gauge their experience, offer support and encourage them to return for services, if required, to ensure consistent positive healthy behaviour. Scope of Work The call centre partner is expected to provide outbound call centre services and oversee inbound client support on the Phone with other possible channels being WhatsApp, SMS, Facebook and Instagram for a period of 1 year. The required partner shall render call centre services that meet…