Request For Proposal Kenya Call Centre
Tiko · Kenya · Apply by November 17, 2026
About this role
Tiko is an organization that uses its digital platform called Tiko to motivate users primarily young women and adolescent girls to make positive choices. We use nudges like reminders, discounts, in person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services. We also support them in becoming entrepreneurs and adding value to their economies. Tiko’s reward points can be used to redeem products and services at local shops, or as subsidies to cover the cost of sexual and reproductive health (SRH) services, removing the cost to access for the users, who are primarily 15–24-year-old adolescent girls and young women (AGYW). Tiko has operations in the following countries either by having offices or by working through local partners in Kenya, Uganda, Ethiopia, Burkina Faso, Nigeria and South Africa. Tiko is looking to source a firm(s) to support through providing call center services in Kenya. We encourage local entities in the specific markets to apply. The firm/firms shall assist in being the recipient of beneficiary and partners queries (inbound calls) and carrying out interviews through the outbound calls to both validate…