Application Support and Proactive User Assistance
UNESCO · Paris, France · Apply by November 19, 2026
About this role
Application Support and Proactive User Assistance JOB DETAILS Type of contract : Consultant Contract Level : Level 1 - Junior Hiring Unit : Bureau for Digital Business Solutions (DBS) Duty Station : Paris Work location : On site Duration of contract : 6 months Hiring open to : External candidates Application deadline (Midnight UTC+2 Time) : 27/10/2026 UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, ProfessionalismOVERVIEW Core Planner and Core Manager are recently deployed, organization-wide platforms supporting UNESCO's programme planning, implementation, monitoring and reporting processes. Dedicated Level 1 support is essential during key organizational cycles, including C/5 planning and implementation, regular programme data-entry periods, progress assessments and the preparation of EX/4 Implementation Reports, so that users are not blocked and corporate deadlines can be met. A new Service Desk platform now automates ticket registration, notification, routing and follow-up. This allows first-line support to concentrate on resolving user issues, analysing recurring problems and escalating genuine system issues. Over the coming period, DBS…