User and Application Support Analyst
World Intellectual Property Organization · CH-GenevaPublication Date : 19-Oct-2026 Application Deadline : 18-Nov-2026, 10:59:00 PM · Apply by December 19, 2026
About this role
IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: Please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location. This post is a limited-term fixed-term post. 1. Organizational Context a. Organizational Setting Located within User and Application Support Unit of WIPO's Business Applications Division, which develops and manages IT solutions for core systems such as PCT, Madrid, and The Hague, the Unit acts as the primary contact for technical assistance. The Unit ensures application stability by focusing on timely incident resolution, end-user support, and release management coordination. Additionally, it plays a vital role in business continuity by administering highly complex, time-critical operational schedules necessary for achieving the organization's overarching goals. b. Purpose Statement The primary role of the incumbent is to ensure effective support, reliable operation, and continuous improvement of business applications and related services. The role provides advanced technical and functional support, leads the resolution of complex incidents and service requests, and collaborates closely with technical and…