ICT Officer
Fairtrade Africa · Côte d'Ivoire, Ghana · Apply by October 25, 2026
About this role
DUTIES & RESPONSIBILITIES Service Desk and User Support Provide first- and second-line support by telephone, service desk, remote-support tools and desk-side assistance across regional offices and remote locations. Log, categorize, prioritize, diagnose, resolve and document incidents and service requests; escalate high-impact or unresolved issues appropriately. Provide discreet, responsive support to Executive Management and communicate technical solutions clearly to non-technical users. Create and maintain support documentation, knowledge articles, user guides and troubleshooting records. Microsoft 365, Identity and Endpoints Support Microsoft Teams, Exchange Online/Outlook, SharePoint Online, OneDrive and Microsoft 365 Apps. Perform delegated Microsoft Entra ID and Active Directory administration, including account, password, group and access support under approved procedures. Support device enrolment, configuration, compliance and application deployment through Microsoft Intune or the approved endpoint-management platform. Build, deploy, maintain and securely retire Windows 11 computers, mobile devices and other approved endpoints; coordinate warranty and repair cases.…