ICT Associate [Open to internal and external applicants]
UNDP · Kuala Lumpur, Malaysia · NPSA-6 · Apply by October 23, 2026
About this role
Background With offices in Copenhagen, Kuala Lumpur, Dakar, Amman, Panama City and Istanbul, the Global Shared Services Centre (GSSC) services over 180 countries, 40,000 personnel and more than 40 other UN Agencies and Organizations. Through its functional service lines, GSSC ensures high quality and timely delivery of human resources, financial and procurement services as well as information and innovative tools to its various clients and stakeholders. The GSSC is led by the Director, who reports to the Director of Bureau for Management Services (BMS). Under the guidance and direct supervision of the ICT Analyst, the ICT Associate provides ICT services, support the management of ICT systems, provides daily tier 2 technical support to users of information management tools and technology infrastructure. The ICT Associate promotes a client-oriented approach. The ICT Associate works in close collaboration with the Directorate, GSSC and non-GSSC teams, and UNDP HQ staff for resolving ICT-related issues, collaborates with other ICT Staff. Duties and Responsibilities 1. Support ICT Operations and Service Delivery Ensure effective ICT service delivery and operational support across the…