Principal, Delivery Manager ITSM & ServiceNow
EBRD · Sofia, BG
About this role
Principal, Delivery Manager ITSM & ServiceNow Apply now » Posting Date: 1 Oct 2026 Location: Sofia, BG #job-location.job-location-inline { display: inline; } Company: EBRD Requisition ID 37056 Office Country Bulgaria Office City Sofia Division Information Technology Full-Time/Part-Time Full Time Contract Type Fixed Term Contract Length 3 years Posting End Date 14/10/2026 Transform the Future of User Services We're looking for a Principal Agile Delivery Manager to lead the delivery of strategic User Services initiatives that enhance the technology experience of our employees. Working at the intersection of Agile delivery, ServiceNow, IT Service Management, automation and AI-enabled services, you'll lead complex programmes across multiple squads, partners and stakeholders. You'll play a key role in shaping how technology services are delivered, supporting digital workplace transformation, improving service experiences and driving operational excellence at scale. This is an opportunity to influence technology strategy, embed product-led ways of working and help create modern, resilient and user-centric services across the organisation. What You'll Do Lead the delivery of…