Director, Customer Experience, Marketing and Digital Engagement Division
World Intellectual Property Organization · CH-GenevaPublication Date : 30-Sep-2026 Application Deadline : 14-Oct-2026, 9:59:00 PM · Apply by December 6, 2026
About this role
IMPORTANT NOTICE REGARDING APPLICATION DEADLINE : please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location. This post is a limited-term fixed-term post. 1. Organizational Context a. Organizational Setting WIPO is committed to driving future growth through increased use of its Global IP Services. To support this vision, a new Customer Experience, Marketing and Digital Engagement Division has been created within the Infrastructure and Platforms Sector. The Division will develop and execute a cohesive, customer-centric strategy that integrates Marketing and Branding, Customer Experience, and Digital Communications and Outreach. b. Purpose Statement The Director will lead this Division, setting its strategic scope and ensuring alignment across functions. The incumbent will foster innovative approaches, cohesive internal and external engagement, and measurable results, with the aim of enhancing WIPO’s global presence and contributing to WIPO’s revenue goals. c. Reporting Lines The Director of the Customer Experience, Marketing and Digital Engagement Division reports to the Assistant Director General (ADG) of the…