Analyst, SLM & ITSM Data Insights
EBRD · Sofia, BG
About this role
Analyst, SLM & ITSM Data Insights Apply now » Posting Date: 24 Sept 2026 Location: Sofia, BG #job-location.job-location-inline { display: inline; } Company: EBRD Requisition ID 36988 Office Country Bulgaria Office City Sofia Division Information Technology Full-Time/Part-Time Full Time Contract Type Fixed Term Contract Length 3 years Posting End Date 07/10/2026 Transform service data into business impact. As an Analyst, SLM & ITSM Data Insights, you'll turn complex IT service data into meaningful insights, drive performance transparency, automate reporting, and help shape smarter decisions across the organisation. Working with ServiceNow, Power BI and advanced analytics, you'll play a key role in improving service quality, governance, supplier performance and operational excellence. Accountabilities & Responsibilities Support the administration and operation of the SLM process and framework in line with approved standards, controls and guidance. Maintain SLA, XLA, OLA, KPI and service-metric records while collecting, reconciling and validating service-performance data, investigating anomalies and escalating unresolved data-quality issues. Maintain controlled SLM and…