Associate, SLM & ITSM Data Insights Manager
EBRD · Sofia, BG
About this role
Associate, SLM & ITSM Data Insights Manager Apply now » Posting Date: 2 Oct 2026 Location: Sofia, BG #job-location.job-location-inline { display: inline; } Company: EBRD Requisition ID 36790 Office Country Bulgaria Office City Sofia Division Information Technology Full-Time/Part-Time Full Time Contract Type Fixed Term Contract Length 3 years Posting End Date 31/10/2026 Are you passionate about data, IT service performance and transforming complex operational metrics into meaningful business outcomes? Do you enjoy working at the intersection of IT Service Management, data analytics, stakeholder management and continuous improvement? This is an exciting opportunity to play a key role in strengthening how IT service performance is measured, reported and improved across EBRD’s global technology landscape. We are looking for an Associate, SLM & ITSM Data Insights Manager to help translate business and service requirements into measurable targets, develop trusted reporting solutions and provide insight-led recommendations that improve service quality, operational effectiveness and customer experience. You will work closely with business stakeholders, technology teams and…